1. Is an account required to place an order?

No, you can check out as a guest. However, creating a LEISURE CLUB account offers several benefits:

Save your shipping and billing details for quicker checkout.

Request exchanges directly through your account.

Track your orders and access your complete order history.

2. How do I create an account?

Follow these steps to create your LEISURE CLUB Online Account:

For desktop users:

Click the Account icon at the top right of the page. Then select Create Your Account, fill in your details, and register.

For mobile users:

Open the menu, tap the Account icon, enter your details, and register.

3. What if I forget my password?

If you’ve forgotten your password, click on Forgot your password?
in the Account section. Enter your email address to receive a password reset
link, then sign in using your new password.

4. How can I update my shipping or billing address?

Sign in to your account and go to the Addresses section:

• To edit an existing address, click Edit.
• To delete an address, click Delete.
• To add a new address, click Add a New Address.

5. Where can I view my order history?

Log in to your account and go to the Dashboard to view your order
history.

1. How can I place an order?

Once you’ve added your desired items to your shopping bag, follow these steps:
• Click the Shopping Bag icon and proceed to Checkout.
• Enter your contact, shipping, and billing information.
• Click Continue to Payment and select your preferred payment method.
• Click Complete Order and check your inbox for an Order Confirmation Email.
If you’re signed in to your LEISURE CLUB account, your saved shipping and billing information will autofill. You can edit or add new details during checkout.

2. Can I place an order via phone?

Yes, you can place an order by calling us at (042) 38 329 999. Please have the SKU and your preferred size/color variant ready when calling.

3. Can I order online and pick it up in-store?

Currently, we do not offer store pickup. However, we are actively working to make this option available soon.

4. How can I review my order after placing it?

Once your order is placed, you’ll receive an Order Confirmation Email with all your order details. If you don’t see it in your inbox, please check your spam/junk folder. For further assistance, call us at (042) 38 329 999.


5. Can I make changes to an existing order?

Yes, you may request changes within 24 hours of placing the order, as long as it has not been processed. Please contact our Customer Service team at (042) 38 329 999.Alternatively, you can cancel the order and place a new one.

6. What is my Order Number?

Your Order Number is shared in your Order Confirmation Email. It serves as a reference for any order-related queries.

7. What should I do if there’s an issue with my order?

If there’s a discrepancy with your order, please contact us at help@leisureclub.com or call (042) 38 329 999. Here’s how we’ll assist:

• Missing Components: Share your Order Number and article images. After verification, we’ll arrange a pickup and replace the complete article (if available). If out of stock, we’ll issue a voucher equal to the paid amount.
• Missing Items: Provide your Order Number and package images. We’ll verify and arrange the missing item or issue a voucher if the item is no longer available.
• Damaged Items: Share your Order Number and product images. Upon verification, we’ll replace the item (if available), or issue a refund/voucher equal to the amount paid.

8. Does adding an item to the shopping cart reserve it?

No, items are only reserved once the order is confirmed at checkout.

9. Can I cancel my order?

• Orders can be cancelled anytime before they are processed.
• Once shipped, you’ll receive a Shipping Confirmation Email with a tracking ID. After delivery, our standard exchange policy will apply.
• LEISURE CLUB reserves the right to cancel orders due to out-of-stock items, pricing errors, or declined payments.

10. How can I check the status of my order?

You can track your order by clicking the Order Tracking icon on our website and entering your tracking ID. For further help, contact our Customer Service team at (042) 38 329 999.

1. What payment options do I have?

LEISURE CLUB offers the following payment methods:
• Cash on Delivery (COD)
• Debit / Credit Cards (VISA, MasterCard)
Please visit our Payments Guide for more information on payment options available for online orders.

2. Is any advance payment required for COD orders?

No, you will pay the full amount in cash at the time of delivery. However, for high-value COD orders, our Customer Care team may contact you for order verification before dispatch.

3. Can I pay for a COD order using a cheque?

No, we only accept cash for COD orders.

4. Is it safe to use my credit/debit card for online payments?

Yes, all card payments made on the LEISURE CLUB website are processed on a fully encrypted and secure platform, ensuring the safety of your personal and payment information.

5. What should I do if my payment fails?

If your payment fails:
• Ensure your payment details are entered correctly.
• If your account was debited despite the failure, the amount is usually refunded to your bank within 7 business days.
• For assistance, please contact your bank or reach out to us at help@leisureclub.pk or call (042) 38 329 999 with your Order Number.

6. Can the Billing Address be different from the Shipping Address?

• For COD orders, only a Shipping Address is required.
• For Card payments, both Billing and Shipping Addresses are needed. You can enter a different billing address by selecting the “Use a different billing address” option at checkout.

7. Will I receive a refund if I cancel or return my order?

• If you cancel your order within 24 hours and it has not been dispatched, you will receive a coupon voucher equal to the order value.
• If an item becomes unavailable after order placement, a refund will be issued. Refunds may take up to 15 working days to reflect, depending on your bank's policy.

8. How do I use a coupon or gift card?

To redeem a coupon or gift card:
• Enter the code in the “Discount Code or Gift Card” field at checkout.
• Coupons may offer a fixed discount or a percentage off your order.
• If your total exceeds the coupon value, the remaining balance can be paid via COD or Card.

Please Note:
• Each coupon is subject to specific terms and conditions, such as minimum order value or restricted product categories.
• Coupons are valid for online use only and must be redeemed using the email ID to which they were issued.

1.What is the delivery time for a LEISURE CLUB order?


• Local orders are typically delivered within 5 to 7 working days.

• During SALE periods, delivery may take up to 15 working days.

Orders are processed within 24 hours and are usually scheduled for dispatch on the next working day. Timely delivery depends on product availability and payment authorization. In some cases, we may request payment verification before processing your order.



Note: You may receive your order in multiple packages for a smoother delivery experience.


2. Can I ship my order internationally?

Yes, Leisure Club offers international shipping.

3. What are the delivery charges?

Standard shipping fee is Rs. 200 applies to nationwide orders.

4. Does the order amount include shipping charges?


Shipping charges are displayed separately at checkout. The total amount shown at checkout includes any applicable shipping
fees.


5. How do I check my delivery status?

Once your order is dispatched, a Tracking ID will be sent to your email. You can track your order by:

• Visiting the courier partner’s website and
entering your tracking ID

• Or using the “Track Your Order” section on Leisure Club’s website


6. Which courier services does Leisure Club use?

• For local deliveries, we partner with Leopard,Call Courier, and AHL.

• For international deliveries, we use DHL.


7. What happens if I’m unavailable at the time of delivery?

Our courier partners will attempt to deliver your order twice. Please ensure your delivery address is accurate. If both attempts fail, the package will be returned to us.


8. Can I change my shipping or billing address after placing an order?

Address changes are only possible before dispatch.To request a change, contact our Customer Care team at:

📞 +92 (0)42 111-222-525

📞 +92 (042) 38 329 999

📧 helo@leisureclub.pk

9. Do you offer worldwide shipping?

Yes, Leisure Club offers worldwide shipping for most products.

Note: We currently do not ship to India, Iran,Israel, Syria, and Cuba due to government restrictions.

Important: Please do not accept any parcel that appears to be opened or tampered with. Only accept orders that are sealed in Leisureclub flyers.

1. Why is it mandatory to provide personal information?

Personal information such as your name, billing details, and shipping address is essential for processing transactions made via credit/debit cards. This information plays a vital role in fraud prevention and helps us ensure secure and verified order processing.

2. Is my personal information kept secure?

Yes, your personal information is completely secure with us. At Leisure Club, we strictly protect customer data and never compromise on privacy or security. You can place your orders with full confidence.

3. Will I receive an online security email every time I place an order?

Security verification is a standard part of every transaction. While account-related confirmation is usually a one-time process, if you use a new debit/credit card, your transaction may go through an additional security check.

4. What are cookies and why should I know about them?

Cookies are small text files stored on your device when you visit a website. At Leisure club, we use cookies to:
• Enhance your browsing experience
• Remember your preferences (like start pages or filters)
• Keep you logged in during your session
We do not use cookies to store personal or sensitive information, nor do we share your data with third parties. You can clear cookies anytime via your browser settings.

5. What should I do if my credit/debit card is used fraudulently?

If you suspect unauthorized use of your card, please contact our Customer Care team at (042)-38-329-999 immediately. If your order hasn’t been dispatched, we will cancel it and issue a refund after verification. You may be asked to provide your card details to assist with the investigation and resolution.

Note: Please do not accept any parcel that appears to be opened or tampered with. Only accept deliveries that are securely packed in Leisure Club-branded flyers.

1. Can I exchange my order?

Yes, any article purchased online can be exchanged either in-store or online within 15 days of delivery, provided that:
• The item is unused
• All original tags are intact
• The original invoice is presented
Note: Sale or discounted items are not eligible for exchange or return.

2. Are there any additional charges for an exchange?

No, Leisure Club does not charge any additional fees for processing an exchange.

3. How long does the exchange process take?

The online exchange process typically takes 7–10 working days to complete.
Alternatively, you may visit any Leisure Club outlet to exchange your order. Please bring along your order confirmation email and invoice when visiting the store.

4. What if there’s a price difference in the exchanged item?

• If the new item costs less than your original purchase, the balance will be issued as a credit voucher, valid for use on Leisure Club’s online store.
• If the new item costs more, the difference can be paid in cash upon delivery.
For partial exchanges or specific requests, please contact our Customer Service at (042)-38-329-999, and our team will assist you with the process.

5. Which items are not eligible for exchange?

Sale or discounted items cannot be exchanged.